Knowledge Base and FAQ
Answers to commonly asked questions can be found below, please check for potential solutions before contacting support.
Customer Services, Licensing and Sales
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Once you have added products to your cart, proceed to the check-out page and enter your EU/UK VAT number in the box provided after you have entered your address and country. If the number validates correctly against the EU VIES validation service your cart items will update with new prices excluding VAT. Then proceed with your purchase as normal.
Discounts for students and teachers (30% off) are available, including bulk purchase discounts for education departments and institutions. Please contact support for more details about how to provide proof of enrolment or employment (you will typically be asked for a scan of an ID card or whatever other evidence you may have to hand).
If you are able to make email contact from a verifiable education institution email address (for instance a .edu or .ac.uk) this will speed up the application and no additional ID will be requested.
iLok Licenses (Seventh Heaven)
Full licenses (i.e. not NFRs) can be transferred to other user accounts via iLok License Manager (Pace may charge you a fee for this service).
License Files (Reverberate, Filtrate)
A license transfer facility is not available for technical reasons (it is not possible to revoke a license, so selling a license effectively creates a new license for free). Exceptions to the policy apply where covered by applicable laws (please state if requesting a refund or transfer).
Two iLok authorisations are provided per auth code delivered. These can be used on different physical iLoks in the same account.
Licenses are provided on a named individual basis, and are intended to be used only by that individual at any one time.
For example, in a studio with one engineer and two workstations where both are being used at the same time, only one license is required. In a studio with two machines and two engineers both using the licenses at one time, two licenses are required.
For home users wanting to install on a laptop and one on a workstation, only one license is required. In an educational institution where an instructor is showing an entire class how to use a product, one license is required for every active workstation as the students each count as one dynamic user.
LiquidSonics is registered in the UK as LiquidSonics Ltd, registration number 09142162. The registered office is Top Floor, Claridon House, London Road, Stanford-le-Hope, Essex, SS17 0JU. The VAT is number GB 200 6688 29.
The iLok copy protection scheme has been selected for use in Seventh Heaven and Seventh Heaven Professional in an attempt to reduce the impact of piracy and to improve LiquidSonics’ ability to support customer requests for refunds and license transfers. We acknowledge that some customers with a preference for license file based copy protection approaches may be concerned about the future of their current license file based product authorisations given the use of iLok on the newer products.
All users of products using license file based authorisation will continue to be able to do so for the lifetime of those products.
There are no plans to introduce iLok as the sole licensing method for Filtrate, Reverberate Core or Reverberate 2 (although iLok may be offered as an additional licensing option in future for those products if there is sufficient demand for it).
The copy protection method selected for future unannounced LiquidSonics products is yet to be determined.
The physical iLok dongle based copy protection system is reputed to be more robust than the computer resident licensing technology. Until this situation changes Seventh Heaven and Seventh Heaven Professional will only support hardware iLok 2 or iLok 3 based authorisation locations.
Two authorisations are provided with each purchase of an iLok protected product to minimise disruption in scenarios such as leaving an iLok at work and needing to continue using your licenses in another location, or those that frequently work on a laptop and a workstation and do not wish to be moving iLok devices between computers regularly.
LiquidSonics Fusion-IR technology plays a key role in Slate Digital’s VerbSuite Classics. The plug-in itself was developed by Slate Digital exclusively for Slate Digital’s customers and can only be purchased from their store or via their retail partners.
Seventh Heaven and Seventh Heaven Professional
For iLok authorised demos the published code can be redeemed twice, so if you have only demoed it once then just reuse the same iLok License Manager code.
If you require a further extension you may do so for 7 days using these iLok codes:
Seventh Heaven: 9069-5037-5003-0387-4950-2866-6887-53
Seventh Heaven Professional: 0143-9737-3744-7964-8896-2852-2497-62
Reverberate 2, Reverberate Core and Filtrate
For license file based products we can issue timed demo license files on request.
Further technical study of it is required, but if possible support for this service is planned as an additional licensing option.
The most common issues redeeming and using the iLok licenses are discussed below.
1. Expired demo products are still installed
If you have purchased a Seventh Heaven iLok code this cannot be used with Seventh Heaven Professional and vice versa. The most common mistake is if the Seventh Heaven and Seventh Heaven Professional demos have both been activated but are now expired, a full license for one of them has been purchased and successfully redeemed/activated, but there is still a demo for one of the expired demos installed. The expired license then asks for an activation code every time it is scanned and the customer enters the wrong code and errors are presented. Please ensure you have removed any expired demo products that you do not wish to purchase.
2. License redeemed but product is not licensed
Once an iLok code has been redeemed it must be activated to an iLok. In iLok License Manager visit the ‘Available’ tab then right click the product you wish to activate. Select an iLok 2 or 3 location.
3. Redemption count exceeded for a license code
This usually happens because the license has not been put on the iLok but is redeemed into the account, so the customer tries once again to redeem it not realising it needs activating but finds they cannot redeem it again. See above for activating the license.
4. Physical iLok not associated with the correct account (cannot activate to intended iLok)
You can only activate an iLok license on to a physical iLok if you have access to the account login it is associated with. Please ensure you have access to the iLok account a physical iLok is registered with or you will not be able to activate any redeemed licenses. Pace charges a fee for moving redeemed licenses between account. You can tell whether a physical iLok is associated with an iLok account as it will appear in black rather than grey in iLok License Manager when the account is logged in and the iLok is plugged in.
5. Attempt to activate without an iLok
An iLok 2 or 3 is required. Host (computer only) activations are not supported.
Yes, the static multi-samples are available for use in other products. The LiquidSonics Fusion-IRs for the Bricasti M7 are a freely available public domain resource provided by LiquidSonics for use in convolution plugins supporting Fusion-IR. The copyright vested in these captures rests with Bricasti. Fusion-IR is a proprietary LiquidSonics technology. This zip archive contains the raw true stereo impulse response captures from which the Fusion-IR samples were created so that they can be used freely in other free or commercial convolution products without a need to purchase a Fusion-IR compatible convolution plugin.
Some OS X 10.9.x systems have a specific incompatibility that can be resolved via a special build option that is not included in the main release in order to maximise compatibility with other hosts and plugins that are using conflicting third party libraries.
Please download the compatibility update files in this case and install over the top of a regular installation: