Answers to commonly asked questions can be found below, please check for potential solutions before contacting support.
Answers to commonly asked questions can be found below, please check for potential solutions before contacting support.
Occasionally a previously functional authorisation can stop working for no apparent reason.
Do not attempt to re-use your license code to solve this problem, if it has already been redeemed then it is in your account and the license code is of no further use.
You do not require a new license code. Please try the following:
All Everything Bundle customers can access Lustrous Plates and VerbSuite Classics, but if you are having difficulty with this please contact Slate Digital support as LiquidSonics is unable to view your account. Slate Digital support has full access to your account and can assist you.
For questions related to downloads of Fusion-IR files for use in Slate Digital VerbSuite Classics use the form on the contact page. For all other questions including installation procedures and issues/use of Slate Digital products please contact Slate Digital support directly.
The most common issues redeeming and using the iLok licenses are discussed below.
1. Redemption count exceeded for a license code
Often this happens when the license is being used with the wrong product. Please double check your Seventh Heaven license is not being used with Seventh Heaven Professional or vice versa. If you installed the wrong version please remove it with the uninstaller available in this knowledge base.
Another reason this usually happens is because the license has not been put on the iLok but is redeemed into the account. When the customer tries once again to redeem it not realising it needs activating they find they cannot redeem it again. Visit the ‘available licenses’ tab in iLok License Manager and right click it, activate, and select a physical iLok.
You may also need to try synchronising your iLok in iLok License Manager (right click the iLok and click synchronise).
2. Expired demo products are still installed
If you have purchased a Seventh Heaven iLok code this cannot be used with Seventh Heaven Professional and vice versa. The most common mistake is if the Seventh Heaven and Seventh Heaven Professional demos have both been activated but are now expired, a full license for one of them has been purchased and successfully redeemed/activated, but there is still a demo for one of the expired demos installed. The expired license then asks for an activation code every time it is scanned and the customer enters the wrong code and errors are presented. Please ensure you have removed any expired demo products that you do not wish to purchase.
3. Physical iLok not associated with the correct account (cannot activate to intended iLok)
You can only activate an iLok license on to a physical iLok if you have access to the account login it is associated with. Please ensure you have access to the iLok account a physical iLok is registered with or you will not be able to activate any redeemed licenses. Pace charges a fee for moving redeemed licenses between account. You can tell whether a physical iLok is associated with an iLok account as it will appear in black rather than grey in iLok License Manager when the account is logged in and the iLok is plugged in.
4. Receive error ‘This software cannot be run because the activation experience thinks the authorization was found, but the wrapper could not verify it.’
Please de-activate the license on your iLok, synchronise the iLok, and then re-activate (from your available licenses tab) to your iLok.
5. Firmware needs updating
Using iLok License Manager v4.0.3 or above, right click the iLok and synchronise it. This will update the firmware.
Please install the v1.3.3 or above update for the plug-ins.
If you continue to have trouble with a state recall issue on some sessions, please remove the plug-in from the session and replace with a fresh copy and reproduce the setting you were previously using. If after doing this you still have the problem, please contact support for further steps that can be taken to mitigate the issue.
Sometimes iLok Cloud plug-ins fail an initial scan in Live and are blacklisted.
If you are using iLok Cloud and your plug-ins are not being registered by Ableton Live, please ensure you have logged out / back in to iLok Cloud from iLok License Manager.
Then go to Live’s preferences and switch off the VST folders, then switch them on again. This will force a deep rescan of all plug-ins and usually will resolve the problem. Simply instructing Live to do a rescan will usually not resolve the issue.
If this does not work, please verify the activation using another host (e.g. Reaper) and once it has opened in this host re-run the steps above for Live.
If you are having trouble with the v1.3 update to Seventh Heaven or Seventh Heaven Professional please try the following:
Do not attempt to re-use your license code to solve this problem, if it has already been redeemed then it is in your account and the license code is of no further use. You do not require a new license code.
Licenses for Seventh Heaven and Seventh Heaven Professional purchased on or after 8 December 2018 support iLok Cloud authorisations. Licenses bought before this date do not. If you have the original license type that does not support iLok Cloud and would like to swap it for one that does please read this migration guide thoroughly. There is no charge for a license swap, but some work on your side is necessary to complete the process successfully.
While it would have been possible to upgrade all in-service licenses to support iLok Cloud automatically (as was done with Illusion) this has not been done because there are specific user data (personal preset and DAW save) migration steps that Seventh Heaven users must perform before moving a license to iLok Cloud as discussed in the migration guide.
On PC the Windows control panel’s software uninstall facility will contain references to remove the installed products.
On macOS you may download this uninstaller tool, or remove the files manually.
For a manual deletion, remove the LiquidSonics plugins that you would like to uninstall from:
Also delete settings and content for the relevant plugins from:
/Users/<YOUR USER NAME>/Library/Application Support/LiquidSonics
You may also find Impulse Response content for Reverberate or VerbSuite Classics in:
Yes, the static multi-samples are available for use in other products. The LiquidSonics Fusion-IRs for the Bricasti M7 are a freely available public domain resource provided by LiquidSonics for use in convolution plugins supporting Fusion-IR. The copyright vested in these captures rests with Bricasti. Fusion-IR is a proprietary LiquidSonics technology. This zip archive contains the raw true stereo impulse response captures from which the Fusion-IR samples were created so that they can be used freely in other free or commercial convolution products without a need to purchase a Fusion-IR compatible convolution plugin.
Some OS X 10.9.x systems have a specific incompatibility that can be resolved via a special build option that is not included in the main release in order to maximise compatibility with other hosts and plugins that are using conflicting third party libraries.
Please download the compatibility update files in this case and install over the top of a regular installation:
Please ensure you have successfully activated your license, and then have Logic Pro re-examine the audio unit plug-ins available to it – from a terminal type:
LiquidSonics plug-ins have been tested on Apple Macs with M1 processors via Rosetta. Performance seems to be generally good in a variety of hosts. For more information on the LiquidSonics M1 strategy please check the LiquidSonics Roadmap blog post.
A small number of M1 users have found that the standard edition of Seventh Heaven is scanning successfully but not being shown in the usual plug-in selection menus. We have found this can often be resolved by typing the following commands (one line at a time) into a terminal:
sudo killall -9 AudioComponentRegistrar
The first will require a password to be entered.
These should force a deep rescan of all Audio Units on the host and reset Logic’s internal records about plug-in capabilities, after this the plug-in is usually then available for selection.
Native versions of all LiquidSonics plug-ins are running on test systems, but we await updates to protection libraries before work can continue. We hope to release all native builds towards the end of the year (2021) once the protection has been updated and internal tests completed, the plug-ins will then be passed through the beta team, and will then finally be released to the general public.
If you have multiple store or loyalty coupons, these can be combined by stacking.
As is standard in retail, multiple discount coupons are applied sequentially. The price of the first reduces the price by a certain amount, then the second coupon reduces that price by a percentage, and so on until all coupons are used up. We refer to this as coupon stacking.
Suppose you own a 20% and a 10% discount coupon and the product costs $100. The combined (stacked) rate is a 28% discount.
Coupon 1: 20% off, pay 80% of price ($100 – $20 = $80 to pay)
Coupon 2: 10% off, pay 90% of the reduced price ($80 – $8 = $72 to pay)
Combine coupons: Apply 80% then 90% for 72% serial rate (0.8 * 0.9 = 0.72)
The order that you put coupons into the store does not matter to the final price (multiplication is commutative, 2 * 10 = 10 * 2 = 20).
You may notice in store that a proportion of your discount rate is shown next to each coupon that now reflects a proportion of the stacked rate.
Seventh Heaven and Seventh Heaven Professionally identify to the DAW as separate plug-ins. This is because many users enjoy using both plug-ins at different moments in their workflow. Hence Seventh Heaven and Seventh Heaven Professionally are sold individually, or as part of the Seventh Heaven with Professional Bundle for users that would like to use both.
Given their ability to be run side-by-side, Seventh Heaven users wishing to move up to Seventh Heaven Professional will require both plug-ins to be able to recall sessions that were saved with Seventh Heaven in them – Seventh Heaven Professional cannot step in and pick up these old sessions.
If you would like to upgrade to the bundle
If you would like to surrender Seventh Heaven and move to Seventh Heaven Professional
If you would like to move from standard to professional and accept the limitation that you will lose the ability to fully recall sessions with the standard in it you may purchase a Seventh Heaven Professional license code for the price differential. This will require you surrendering a Seventh Heaven license during activation.
If you proceed with this option, please run through your old sessions in advance and make a note of the settings you have used in Seventh Heaven so that you will be able to reproduce them in Seventh Heaven Professional.
If you need to run Seventh Heaven standard as well as professional concurrently for a limited time to facilitate a manual migration of DAW saves into professional please consider using a demo license of standard (if you already used a 14-day demo, you can get a 7-day demo extension from elsewhere on this page).
To add the surrender upgrade to your basket click this link.
Some may consider that the standard should simply be accessible to those buying the professional, a reasonable position, but we must stick by the historical decisions to sell both in a bundle as to change the licensing pricing scheme now would be very unfair on those that have bought the bundle over the years and supported the product from the outset.
If you are an EU (excluding UK) resident business with a valid VAT number you may enter your VAT number during check-out and the corresponding VAT will be removed from your order total. You will be provided with an invoice including the LiquidSonics Ltd VAT number and your VAT number for your records.
If you are an EU/UK resident consumer or a UK resident business (with or without a VAT number) then LiquidSonics Ltd (which is registered in the UK) must charge you VAT at the local VAT rate for your country.
As UK resident VAT registered businesses must charge VAT to all other UK resident businesses you may wish reclaim VAT charged by LiquidSonics Ltd from HMRC via your VAT return. Unfortunately it cannot be excluded from your order at the time of sale. You will be provided with an invoice with the LiquidSonics Ltd VAT number and your VAT number printed on it for this purpose if you provided it during check-out.
iLok Licenses (including Seventh Heaven, Illusion, Lustrous Plates, Cinematic Rooms, Reverberate 3)
Full licenses (i.e. not NFRs) can be transferred to other user accounts via iLok License Manager.
Pace will typically charge you a fee of $30 for this service (this is subject to change as per Pace’s policies on license transfers) and may be subject to a cool-off period before a license is eligible for transfer (both of which are outside of our control).
Due to GDPR restrictions please advise the buyer that they will need to manually sign up to product newsletters if they wish to remain up to date with news about their purchase.
License Files (Reverberate 1/2, Reverberate Core, Filtrate)
These products are discontinued so we no longer support license transfers for them.
Two iLok activations are provided per license code delivered. These can be used on different physical iLoks registered to the same account.
Licenses are provided on a named individual basis, and are intended to be used only by that individual at any one time.
For example, in a studio with one engineer and two workstations where both are being used at the same time, only one license is required. In a studio with two machines and two engineers both using the licenses at one time, two licenses are required.
For home users wanting to install on a laptop and one on a workstation, only one license is required. In an educational institution where an instructor is showing an entire class how to use a product, one license is required for every active workstation as the students each count as one dynamic user.
LiquidSonics is registered in the UK as LiquidSonics Ltd, registration number 09142162. The registered office is Top Floor, Claridon House, London Road, Stanford-le-Hope, Essex, SS17 0JU.
Following the Brexit transition we now have two VAT numbers. Our UK VAT is number GB 200 6688 29 and our EU VAT number is EU 372 0261 91.
All users of products using license file based authorisation will continue to be able to do so for the lifetime of those products. There are no plans to introduce iLok as the sole licensing method for Filtrate, Reverberate Core or Reverberate 2, although iLok may be required for subsequent major versions.
The physical iLok dongle based copy protection system is reputed to be more robust than the computer resident licensing technology. Until this situation changes Seventh Heaven and Seventh Heaven Professional will only support hardware iLok 2, iLok 3 and iLok Cloud based authorisation locations.
Two authorisations are provided with each purchase of an iLok protected product to minimise disruption in scenarios such as leaving an iLok at work and needing to continue using your licenses in another location, or those that frequently work on a laptop and a workstation and do not wish to be moving iLok devices between computers regularly.
Lustrous Plates and Illusion do support computer based authorisations, in addition to cloud and dongle v2/3.
Due to a low volume of sales it has become infeasible to continue development of Mobile Convolution as the iOS development landscape (in terms of the OS and supporting Audiobus toolkits) continues to evolve rapidly. A decision has been taken to dedicate resources to the desktop plug-ins going forwards. Those with a license can re-download Mobile Convolution from the App Store purchase history at any time.
You may request a full refund for any reason within 30 days of your purchase.
Access to your product will be revoked following a refund request via the iLok licensing system.